Shipping Info
We strive to process orders within 24 hours M-F. Orders placed after 3 pm ET will be processed the next business day. Shipment usually arrives in 5-7 business days. Shipping method is at our discretion.
Need it quickly? Contact us for other shipping options.
Standard shipping is a flat rate of $10.00 per order. No added fees for larger orders.
Return Policy
- Please contact us before returning any item.
- Most products that are new and unopened can be returned within 30 days.
- Unfortunately, clothing items are not returnable once the packaging is opened.
- Products that are received by RS Defense Tactics in any of the following conditions are not eligible for return and may be rejected:
- Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
- Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- Any product from which the UPC code has been removed from its packaging.
- Any product that exhibits physical damage. If you received your product damaged, please contact us for guidelines and instructions on how to resolve this issue. This would not be considered a return.
- Any product for which you have submitted a mail-in rebate.
- Any product which appears tampered, customized, or altered in any way.
- Any product that is returned with markings or writing made by the customer on the original box.
Restocking Fees and Return Shipping Costs
Returns are subject to restocking fees of 15% – 30% of the purchase price and return shipping fees, depending on the wholesaler requirements. RS Defense Tactics may assess the restocking fee against the customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. RS Defense Tactics reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.
RS Defense Tactics does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong product, the product did not match what was shown on our website, or we made some other shipping error, provided the item is returned within its return policy period, and in accordance with the Return Policy. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on our website, the product will either be returned to the customer or the return shipping cost initially covered by us will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
Privacy Policy
Who we are
Our website address is: http://www.rsdefensetactics.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Information you provide to us via our contact form will be used to fulfill your request and inform you of upcoming events and sales. We respecct your privacy and will not share this information with anyone.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
Only the information necessary to complete orders will be shared with 3rd parties such as PayPal. We respect your privacy and will never sell or share data for any other purpose.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.